Research on intelligent service of customer service system

With the development of wireless network, from 4G network to 5G people's communication quality has improved significantly and processing requirements operators' customer service systems will ameliorate, whereas business undertaken by intelligent becomes more difficult. Customer system, which can convey files video, evolved manual intelligent. At same time, this system establishes a knowledge base based on process solving problems with customers. The also undertake task control within enterprise. ultimate goal is understand needs customers through develop corporate products data. Furthermore, study proposes architecture an provide reference for construction.